FAQ’s

Coveti offers returns for items eligible for return in accordance with this Return Policy.  Subject to certain conditions and exceptions explained below in this Return Policy, and unless otherwise expressly indicated on a Product’s detail page at the time of purchase, we are pleased to accept timely returns of certain new and unused Products, as follows:

• Full Price:  Products purchased at full price are eligible for return for a refund within 14 days from the date that the Product was delivered to you.
• Promotions & Markdowns:  Products that are purchased with a Promotion or Markdowns are eligible for return for a refund within 7 days from the date that the Product was delivered to you.
• Final Sale:  Products purchased on final sale (as further described below) are not eligible for return or a refund.
• Items must be returned undamaged, unworn, and unused, with all tags attached and the original packaging included.
• Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
• If you are trying on footwear, please make sure to take extra care not to mark the soles or damage the shoe box.

Your Products must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials, including Coveti and designer hanging tags. Other designer packaging such as belts, dust bags, authenticity cards, and leather tags should all be included where provided. If your order did not include the proper packaging, please email customercare@coveti.com

Any returned Products which are damaged, do not include the original packaging materials, or are soiled or altered may not be accepted and refunds or credits will not be issued for such returns.  Refunds or credits will not be processed until the items are returned and inspected by Coveti Partner Boutique.  Refunds are generally processed within 5-10 business days of when the returned item is received at our warehouse.

The costs of gift wrapping, shipping, and any import taxes and duties paid are non-refundable.

Coveti monitors the number and condition of Products returned and orders canceled by customers. Repeated returns or cancellations or violations of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your Coveti account or future orders being refused.

Product Colors

We have made every effort possible to ensure the colors are displayed as accurately as possible. Coveti cannot guarantee your computer’s monitor will accurately display the true color. If you have any questions about the color of an item, please contact customercare@coveti.com prior to placing your order.

Final Sale— Due to the nature of the following items, we will not be able to accept returns unless the item is damaged or faulty when delivered to you:

• Fine Jewellery
• Customized items
• Swimwear/Lingerie / Hosiery
• Fur coats, gillets, and stoles
• Special Order Items
• All Coveti by you products as it is made-to-order
• Final sales: Made-to-order items: Due to the nature of made-to-order items, and the fact they have been specially created for you, we can not accept returns unless the items are damaged or faulty when delivered to you.

If you return or send any Product that is not eligible for return or refund in accordance with these Terms and Conditions (including, but not limited to items considered Final Sale), any Product that is not listed on the return authorization from Coveti in respect of the respective shipment from you to us, and/or any product that you did not purchase from Coveti, we may, without notice to you, retain and dispose of such Product(s) and/or product(s) at our discretion, and refunds or credits will not be issued for such Product(s) and/or product(s).

If you would like to return or cancel an item that has been made to your specifications, please view our ‘Customised Products’ section for further information or contact Customer Care for assistance.

Returns Pick Up

We are delighted to offer a free returns pickup service to all customers for any orders that meet our Returns Policy.

If you return or send any Product that is not eligible for return or refund in accordance with our Terms and Conditions (including, but not limited to items considered Final Sale), any Product that is not listed on the return authorization from Coveti in respect of the respective shipment from you to us, and/or any product that you did not purchase from Coveti, we may, without notice to you, retain and dispose of such Product(s) and/or product(s) at our discretion, and refunds or credits will not be issued for such Product(s) and/or product(s).

To book your return label:

1. Email customer care at customercare@coveti.com
2. Specify the item(s) for return with order number
3. Specify your pick-up address and a convenient collection time

We will send you a collection confirmation email with all the details you’ll need to complete the return. If you are returning items to multiple Coveti partners, please request a separate collection for each one under your email.

So what is next?

Prepare your package with the documents enclosed in your order

• Place the item(s) with all the original packaging inside the courier will check the contents.
• Attach the Return Label (shipping waybill) which will be provided to you over the email and a signed Return Note and hand the courier the spare copies of both documents.

While Coveti offers a free pickup service you will be responsible for the cost of returning your item, including the cost of return shipping. If the item is not received by us or our boutique partner, you will not be eligible for a refund or credit.

Once your return has been received and accepted by our boutique partner, your refund will be completed via the original payment method Or as a Coveti Credit the shipping costs to and from you. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label.

All customs duties and sales taxes are non-refundable through Coveti. We suggest contacting your local customs bureau directly, as they may be able to assist you in recovering these funds. Please note that Coveti does not refund the cost of shipping.

Faulty items

It is our mission to make sure that every item arrives in perfect condition and we hope you’re always delighted with your purchase. If you receive an item in damaged condition, please advise Customer Care as soon as possible. We will arrange a return and process a full refund for the defective item.

Due to the nature of this order, manufacturing cost and lead times may vary as it is created only for you. Please advise that although customised items have a longer lead time, payment will be taken when you place your order.