RETURNS 101
How do I return my order ?
Return your item via Fedex for free within 14 days of it being delivered to you or available for collection (including sale items). To return your order, please follow the below steps:
STEP 1
Create your return
  1. Go to My Account (top right corner of our website) to gain access to your order.
  2. Select the items you wish to return.
STEP 2
Print your returns label
  1. Once your return is approved we will email you the return label.
STEP 3
Choose your returns method
  • You can either drop your parcel off or  request a collection. To find your nearest drop off point, here.
  • If you choose to have your return collected, please call your local FEDEX to arrange the most convenient time and day for you.

Note:

  • You’ll need to print your returns label and attach it to your parcel. The returns label is valid for one parcel only. FEDEX will not be able to accept any additional parcels without separate labels. We recommend removing or covering your shipping label before attaching your returns label to your parcel.
  • You’ll be able to track the status of your return through FEDEX tracking by clicking the link here