FAQ'S

What is COVETI?

COVETI is a marketplace allows you to discover something unique and shop directly from emerging brands from across the globe. As a customer, you will be able to support emerging talent with every purchase and enjoy By COVETI customized private label. As an emerging brand, you can globalize and start selling with us.

Which brands are available on Coveti?

A full list of the designers we stock can be found on our ‘Designers A-Z’ page. You can discover more about their inspiring stories and creations here too by clicking here.

Are items sold on the site authentic?

Yes.
When you buy a product from us you actually buying directly from the boutiques, manufacturers or the designers across the globe we don’t carry or hold stock. COVETI marketplace operates a zero-tolerance policy regarding buying and selling of fake goods. All the Independent brands we work with undergo 4 quality checks prior onboarding to COVETI.
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We are the official agent and distributor in the region and source our stock straight from the designers. All items sold through COVETI are authentic.

How my order will be packaged?

All orders will be carefully packaged in our designer’s boxes with additional branded items, such as dust bags provided by our designers.  Authenticity cards may not always be included with your item if the designer has not provided them.

Do you keep stock information up to date?

We aim to keep our stock information as accurate as possible. However, on the rare occasion that the item becomes out of stock between the time you add an item to your cart and the transaction is processed, we will contact you on how best to continue.

Is my personal information private?

We take our customer’s privacy very seriously. Our system is fully secure with SSL security and fraud deductions. This is beside we are PCI compliant as per the Payment Card Industry Data Security Standard (PCI DSS) which is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment.
Please view our privacy policy for more information by clicking here
You can also find more information on our Security policy by clicking here

Do you offer Cash on Delivery?

At this moment we don’t operate with cash on delivery. At COVETI we want our deliveries to be as fast as possible. We also want to keep costs as low. Protecting our customers from start to finish, cash also cannot provide full customer security that you receive when shopping with your bank and card provider.
Combined with our hassle-free return policy, this allows our customers to try out an item to see if it works for them. If it doesn’t, it means we also have the ability to directly provide a refund to your card.
 
For those still wishing to use cash, you can purchase a prepaid internet shopping card at various banks, supermarkets or petrol stations around the UAE.

What is our international return policy?

You can return any product for a refund, within 14 days of receiving your original order except By COVETI customized products.
Visit our return and refund page for more information by clicking here
For more information on how to return your item visit our Return 101 page by clicking here

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