ORDERS & SHIPPING INFORMATION

Coveti orders are delivered Sunday to Thursday between 9am and 6pm. For those who order during the weekends, please be advised that all weekend orders will be processed next working day. We use FedEx, DHL, UPS and EMS as our official Express delivery suppliers.

After placing an order, you will receive an email containing all the details of your order. We may also be in touch if we need further information to verify your payment. Once your order is approved, the relevant Coveti partner will aim to process and dispatch it within 2 business days and share the tracking number along with the tracking link.

Depending on your location, delivery will normally take 2-10 business days from dispatch. We’ll be sure to keep you updated with tracking information and an estimated arrival date.

If you order from multiple Coveti partners, please keep in mind that your items will arrive separately. While we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.

After placing an order, you will receive an email containing all the details of your order. We may also be in touch if we need further information to verify your payment. Once your order is approved, the relevant Coveti partner will aim to process and dispatch it within 2 business days and share the tracking number along with the tracking link.

Depending on your location, delivery will normally take 2-10 business days from dispatch. We’ll be sure to keep you updated with tracking information and an estimated arrival date.

If you order from multiple Coveti partners, please keep in mind that your items will arrive separately. While we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.

As your order will be processed and prepared quickly for dispatch, please contact Customer Care as soon as possible to cancel or make any changes to an order. While we’re unable to cancel an order once it has been processed by a Coveti partner, we offer a Free Returns service.

We hope you are excited to order your customised item! Due to the nature of this order, manufacturing cost and lead times may vary as it is created only for you. Please advise that although customised items have a longer lead time, payment will be taken when you place your order.

PAYMENT & PRICING INFORMATION

At Coveti, you are shopping from our luxury designer and partners from across the globe, curated for you by our expert team. Prices are determined by each Coveti designer or partner, therefore the price of the same item may vary depending on your location and the currency exchange for the location you order an item from.

Although we don’t have any control over price variation and currency exchange, we will always offer you the best price at the time of purchase. To view the most accurate prices, select your currency from the ‘currency dropdown menu’ menu at the top banner of our site.

The currency that you shop with is determined by your geolocation. If your local currency is unavailable, your order will be charged in AED for a competitive exchange rate.

If you pay by debit card or credit card, Coveti will take payment at the point your order is placed on our site.

We take privacy very seriously and we keep your personal data confidential and only give it out after your consent or if legally permitted to. For further details, please see the Coveti Privacy Policy.

RETURNS & REFUNDS INFORMATION

Returned items must comply with our returns policy:

  • Items must be returned undamaged, unworn and unused, with all tags attached and the original packaging included.
  • Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
  • If you are trying on footwear, please make sure to take extra care not to mark the soles or damage the shoe box.
  • Swimwear, hosiery and lingerie items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
  • Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are stained.

Please take care when trying on your items and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

If you would like to return or cancel an item that has been made to your specifications, please view our ‘Customised Products’ section for further information or contact Customer Care for assistance.

Free Returns Pick Up

We are delighted to offer a free returns collection service to all customers for any orders that meet our Returns Policy.

Your returned item must arrive at the Coveti partner it was ordered from no later than 14 days after your delivery date. We recommend that you book your return pick-up maximum within 7 days of your delivery date to ensure that it arrives at Coveti partner’s location within 14 days.

To book a free returns pick-up:

  1. Email customer care at [email protected]
  2. Specify the item(s) for return with order number
  3. Specify your pick-up address and a convenient collection time

We will send you a collection confirmation email with all the details you’ll need to complete the return. If you are returning items to multiple Coveti partners, please request a separate collection for each one under in your email.

Please note: We can only offer a free return pick up from the same country your order was delivered to.

So what is next?

Prepare your package with the documents enclosed in your order

  • Place the item(s) with all the original packaging inside the courier will check the contents.
  • Attach the Return Label (shipping waybill) which will be provided to you over the email and a signed Return Note and hand the courier the spare copies of both documents.

 

 

Once your return has been received and accepted by our designer, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label.

If you choose, we can issue your refund as Coveti credit; the amount will effortlessly apply at checkout the next time you shop with us.

Faulty items

It is our mission to make sure that every item arrives in perfect condition and we hope you’re always delighted with your purchase. If you receive an item in damaged condition, or if it doesn’t quite match the description on site, please advise Customer Care as soon as possible. We will arrange a return and process a full refund for the defective item.

Due to the nature of this order, manufacturing cost and lead times may vary as it is created only for you. Please advise that although customised items have a longer lead time, payment will be taken when you place your order.

HOW TO SHOP & PLACE AN ORDER INFORMATION

No. An email address is all you need to start your order process. We recommend that you register for a Coveti account so that you can start adding your personalized shopping experience and add your favourite items to your wishlist and easily place an order. 

Simply follow the Lost your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password. 

Placing an order is easy. Here’s how:

  1. Select a category or designer from the navigation menu or search to explore a specific style.
  2. Select the size of your item and click ‘Add to bag’. Once you have finished adding your items, proceed to checkout.
  3. Sign in to your account if you have not done so already. If you do not have an account, simply enter your email address to proceed.
  4. Enter your address and payment information and select a delivery method to complete your order. Once your order is confirmed, it will be prepared and shipped to you. We’ll be keep you updated every step of the way.

Yes. Our friendly Customer Care and account managers are happy to assist you with placing your order over the WhatsApp or the phone.

You will find size details at the product description tap or by clicking on ‘Size Guide’ on the item’s page to view our conversion chart. 

As your order will be processed and prepared quickly for dispatch, please contact our Customer Care as soon as possible to cancel or make changes to an order. Unfortunately, we are unable to add items to an existing order but we welcome you to place a new order for any additional product.