Terms & Conditions
These terms and conditions (together with the information and policies contained in the “Customer Care” pages on the website and any other documents referred to in these terms and conditions) (“Terms and Conditions”) set out the legal terms that apply to your use of our website https://coveti.com, any of its sub-domains and any other websites operated by us or on our behalf and any mobile device application or desktop application developed by us or on our behalf (together, the “Websites” and “Website” being a reference to any one of them) and the other services that we provide (the “Services”).
Please read carefully our terms and conditions and note that by using the Services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you will not be able to use the Services and you should leave the Website immediately. If you continue to use the Website or if you order products, we will take this as your acceptance of these Terms and Conditions.
When we refer to “we”, “us” or “our”, we mean Coveti Limited. Where we refer to “you” or “your” we mean you, the person using the Services
If you use coveti.com, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. coveti.com shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred because of, or in connection with, your failure to comply with this section.
By visiting the Site, you represent, warrant, and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to coveti.com through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. Customers using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
To make purchases on Coveti you will be required to provide your personal details. You must provide your real name, phone number, e-mail address, and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
coveti.com is available only to individuals and others who meet the Coveti terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Coveti, whose applications are acceptable to Coveti, and who have authorized Coveti to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased on coveti.com are for personal or gift use only and should not be resold or copied for commercial purposes or any other commercial advantage. Furthermore, Coveti holds the right to restrict multiple quantities of the same item being shipped to any one customer.
Prices shown on coveti.com is localized to your home country. All prices and offers remain valid as advertised. The price of a product displayed on our site at the time the order is accepted will be honored, except in cases of patent error.
From time to time, prices are subject to change due to currency exchange rate changes, discounts, and other commercial reasons. The price applicable to your order will be the price current at the time your order is accepted.
You will be the importer of the international delivery of your order. Therefore, before placing an order, it is your responsibility to check that the Products you are planning to import comply with government import regulations and that there are no local requirements or restrictions which may affect receipt of your Order. If any customs requirements apply or charges are due, you agree to be responsible for these.
Orders are delivered Saturday to Thursday between 9 am and 6 pm. All international shipments are delivered within ten days. Please note the shipping times mentioned are a guide and are based on the time from dispatch. Coveti cannot take responsibility for customs clearance delays or failed payment approval, however, we aim to minimize any potential delays.
Subject to meeting the conditions set out in this Returns Policy. Coveti offers returns for items eligible for return in accordance with this Return Policy. Subject to certain conditions and exceptions explained below in this Return Policy, and unless otherwise expressly indicated on a Product’s detail page at the time of purchase, we are pleased to accept timely returns of certain new and unused Products, as follows:
- Full Price: Products purchased at full price are eligible for return for a refund within 14 days from the date that the Product was delivered to you. Your returned item must arrive at the Coveti partner boutique or brand it was ordered from no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the relevant Coveti partner’s location within 14 days.
- Promotions & Markdowns: Products that are purchased with a Promotion or Markdowns are eligible for return for a refund within 7 days from the date that the Product was delivered to you.
- Final Sale: Products purchased on final sale (as further described below) are not eligible for return or a refund.
- Items must be returned undamaged, unworn, and unused, with all tags attached and the original packaging included.
- Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
- If you are trying on footwear, please make sure to take extra care not to mark the soles or damage the shoe box.
Your Products must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials, including Coveti and designer hanging tags. Other designer packaging such as belts, dust bags, authenticity cards, and leather tags should all be included where provided. If your order did not include the proper packaging, please email CUSTOEMRCARE@COVETI.COM
Any returned Products which are damaged, do not include the original packaging materials, or are soiled or altered may not be accepted and refunds or credits will not be issued for such returns. Refunds or credits will not be processed until the items are returned and inspected by Coveti Partner Boutique. Refunds are generally processed within 5-10 business days of when the returned item is received at our warehouse.
The costs of gift wrapping, shipping, and any import taxes and duties paid are non-refundable.
Coveti monitors the number and condition of Products returned and orders canceled by customers. Repeated returns or cancellations or violations of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your Coveti account or future orders being refused.
We have made every effort possible to ensure the colors are displayed as accurately as possible. Coveti cannot guarantee your computer’s monitor will accurately display the true color. If you have any questions about the color of an item, please contact CUSTOEMRCARE@COVETI.COM prior to placing your order.
Final Sale— Due to the nature of the following items, we will not be able to accept returns unless the item is damaged or faulty when delivered to you:
- Wedding dresses
- Haute Couture eveningwear dress
- Fine Jewellery
- Customized items
- Swimwear/Lingerie / Hosiery
- Fur coats, gillets, and stoles
- Exotic leathers
- Special Order Items
If you return or send any Product that is not eligible for return or refund in accordance with these Terms and Conditions (including, but not limited to items considered Final Sale), any Product that is not listed on the return authorization from Coveti in respect of the respective shipment from you to us, and/or any product that you did not purchase from Coveti, we may, without notice to you, retain and dispose of such Product(s) and/or product(s) at our discretion, and refunds or credits will not be issued for such Product(s) and/or product(s).
If you would like to return or cancel an item that has been made to your specifications, please view our ‘Customised Products’ section for further information or contact Customer Care for assistance.
We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made by one customer, and continued returns will be flagged and might potentially be refused at our discretion or might lead to the closure of your Coveti account. At coveti.com we have no intention to affect your Consumer Rights as stated in UK Law.
As your order will be prepared quickly for dispatch, please contact Customer Care at email@example.com as soon as possible to cancel or make any changes to an order. We’re unable to cancel an order once it has been processed.
we are the owner or the licensee of all intellectual property rights in the Website and its content (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software including the presentation and compilation of the same) (“Content”). The rights in the Website and the Content are protected by international copyright laws as well as by any relevant national law concerning copyright, authors’ rights, and database rights laws. All such rights are reserved.
The use of coveti.com and its contents grants no rights to you in relation to any copyright, trademarks, and all other intellectual property and material rights relating to the Content (as in the Content section below), including coveti.com HTML and other codes contained in this Site. All such Content including third-party trademarks, designs, and related intellectual property rights mentioned or displayed on this site are protected by international copyright laws. You are permitted to use the content only as authorized by coveti.com and our third-party licensors. Any redistribution or reproduction of coveti.com content is not allowed and is prohibited which may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above-listed materials to any other server, location, or support for publication, reproduction, or distribution is expressly prohibited. However, you are permitted to make one copy for your personal use only.
You acknowledge and agree that Company will own all rights, titles, and interests in and to any copy, translation, modification, adaptation, derivative work, or improvement of the Online Materials made by or for you. At Company’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles, or interests to the Company or perfect these rights, titles, or interests in the Company’s name.
Coveti.com may be used only in a lawful manner or lawful purposes. You agree to comply with all applicable laws and regulations regarding the Security and any transactions conducted on or through the coveti.com
While we will use all efforts to verify the accuracy of all information we place on the coveti.com, we make no warranties, whether express or implied in relation to its accuracy. The coveti.com is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the coveti.com, or any transaction that may be conducted on or through the coveti.com including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from a course of dealing or usage or trade.
We make no warranty that coveti.com will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected, or that the site or the server that makes it available is free of viruses or bugs or represents the full functionality, accuracy, and reliability of the coveti.com. We will not be held responsible or liable to you for any loss of material uploaded or transmitted through coveti.com.
If the fulfillment of an order (or any aspect of it) would be unlawful or illegal, including by reason of breach of export controls or sanctions rules, or you fail any of our fraud detection or anti-money laundering detection checks or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country-specific coveti.com has the right to stop or cease to fulfill the Order (or part thereof) at any time and shall incur no liability in such circumstances.
As a customer, you have certain rights, including legal rights relating to faulty or misdescribed goods. Nothing in these Terms and Conditions will affect these legal rights and we will perform our obligations under these Terms and Conditions with reasonable care.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise, out of or in connection with the Terms and Conditions for any special, direct, incidental, indirect or consequential damages including loss of profit, loss of opportunity or any losses related to any business including (without limitation) lost data, earnings or business interruption that result from the use of, or the inability to use, the material or Content on the coveti.com, a Product, or the conduct of other
The coveti.com may also contain links to other websites, which are not operated by Coveti Limited. When you activate any of these you will leave coveti.com and we have no control over, and will not accept any responsibility or liability in respect of, the material on any coveti.com which is not under our control.
You agree to fully indemnify, defend and hold us and our agents, officers, directors, employees, and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs, and expenses, including reasonable legal fees, arising out of any breach of these Terms and Conditions (including Community Area Rules) by you or any other liabilities arising out of your use of the coveti.com, or the use by any other person accessing the coveti.com using your Account and/or your Personal Information.
We may terminate your use of coveti.com immediately if we consider that you have breached these Terms and Conditions.
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents, or employees.
Please contact us if you have any comments or complaints by contacting our Customer Services team at firstname.lastname@example.org. We will always endeavor to resolve any dispute as swiftly as possible.
Due to the high cost of litigation, both you and coveti.com agree to the following dispute resolution procedure: In the event of any dispute, claim or action arising out of or related to any transaction conducted on coveti.com, or the breach, enforcement, interpretation, or validity of this T&Cs or any part of it (“Dispute”), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute.
In the event that a Dispute has not been settled by the relevant parties by the end of such thirty (30) calendar day period, the parties hereby agree that the Dispute shall be referred to and finally resolved by binding arbitration. Both you and coveti.com agree that this dispute resolution procedure is a condition precedent that must be satisfied prior to initiate any litigation or filing any claim against the other party.
These Terms and Conditions govern our relationship with you. You agree that you have not relied on any representation outside of these T&Cs. Your Statutory Rights are not affected by these T&Cs. Nothing in these T&Cs shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation.
At Coveti we take careful consideration to ensure that all Product Descriptions are correct at the time when the information was entered into tour coveti.com. We have made all efforts to display as accurately as possible the colors, appearances, or finishes of our Products. What you see will depend on your computer, screen, or monitor and we are consequently unable to guarantee that a Product’s images are an accurate representation of the actual merchandise.
All Products on our site have been carefully selected for sale on the coveti.com. Products are subject to availability so once a product has sold out it will be taken off coveti.com at the earliest opportunity and may not be available again. As there is a delay between the time when your order is placed, and the time when the Order is accepted, the stock position relating to a product may change. If a product you have ordered becomes out of stock before we accept your Order, then coveti.com shall not be liable to you for being unable to provide that product. If such a situation arises, then we shall notify you as soon as possible and you will not be charged for the out-of-stock Product.
If due to unanticipated circumstances or in the event of supply difficulties it is necessary to substitute a perishable product (please note that this includes perishable Products supplied as part of a hamper), the product will be of equal or greater value than that which it replaces, albeit at no extra cost to you. If you receive the substitute product and do not want to accept it, then we will reimburse you.
For US customers, Coveti does not collect sales or use tax in all states. Coveti does not collect use tax for international purchases. For states imposing sales or use tax, your purchase may be subject to use tax unless it is specifically exempt from taxation. Many states require customers to file a sales/use tax return at the end of the year reporting all taxable purchases that were not taxed and to pay tax on those purchases. For more details, please contact your respective taxing authorities
Please note that if you return an item, the taxes and import duties will be refunded to you if they were originally included in the purchase price. If they were not included then you will be responsible for reclaiming duty directly from your local customs office.
Once your order is approved, Coveti aims to dispatch your order within two business days. This is when you will be provided with a tracking number and estimated arrival date. You will be able to track your shipment through our logistic partner’s website. Depending on your delivery address, the shipment will take between two and five business days from dispatch. Please note if you have ordered from multiple Coveti partners, your items will arrive separately. Whilst we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.
You must provide us with a clear, complete, and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your order is going to but also the name of its recipient. We cannot be liable for the delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information. All parcels that will be delivered will require a signature on delivery. Please be advised that delivery of your Order may take longer during the sale or other seasonal busy periods, however, you will be notified if this is the case.
Delivery lead times of your order to an international address will vary according to its destination. We will make all the effort to deliver your order within the timeframe. However, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays, or higher-than-anticipated demand. Coveti.com shall not be liable for any delay or failure by us to deliver your order within the estimated timescales because of such delays.
Details of the countries we deliver to can be found on our Orders & Shipping page. There are restrictions on some products for certain international destinations, so please review the information on that page carefully before placing an order.
If you purchase products for delivery to an international destination, your order may be subject to import duties and taxes which are applied when the package reaches that destination. In this case, you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you breach any such laws.
Coveti.com is only for your personal non-commercial use. You are not permitted to change or modify, distribute, copy, display, reproduce, publish, license, commercially exploit, create derivative works from, or to characterize a competitor’s product or service transfer, data mine, or sell any Content, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site. If Coveti learned that this policy has been violated it will take all steps necessary to prevent the misuse of its brand name or any of its materials, including legal action where it is appropriate.
The Site may automatically produce search results that reference and/or link to third-party sites throughout the World Wide Web. Coveti.com has no control over these sites or the content within them. Coveti.com does not guarantee, represent, or warrant that the content contained in the sites is accurate, legal, and/or inoffensive. The company does not endorse the content of any third-party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against coveti.com for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at email@example.com.
We love your User Content and know others will benefit from seeing it on our websites, social media channels, retailers’ websites, and other forms of media. As you consider allowing Coveti Corporation to use your User Content, we want to make sure you know exactly how we intend to use it. “User Content” refers to your comments, tweets, posts, photos, pictures, images, videos, materials, or other user-generated content or information.
By replying to our social media post with [#Coveti or #Covetiofficial ] and providing your permission, you are affirming that you alone created or own the User Content and no one else has any rights to it or could claim they own it or that it infringes on rights of others. Likewise, if there are people in the User Content other than yourself, you are also affirming they are over 18 and they know you are giving us permission to use the User Content and have consented to it being used by Coveti pursuant to this license.
You will continue to own the User Content. You are giving Coveti and its affiliates a non-exclusive license to use the User Content which can’t be revoked by you except where permitted by law. Coveti and its affiliates will have the right to reproduce the User Content in any form (including, but not limited to, video, internet posting, reproduction, display, email, publication, and distribution), either through our own services or services provided by third parties, throughout the world in perpetuity in any medium now known or later developed and without restriction or limitation. Also, if you posted your User Content with your real name, username, caption, location information, or other identifying information, you agree we can use that information with your User Content. The User Content and other information may be used for advertising and promotional purposes and Coveti may use the User Content either alone or in conjunction with sketches, cartoons, captions, films, artwork, textural matter, materials written by us or others, or other photographs. You understand that you won’t have the right to approve how we use your User Content. While Coveti will make commercially reasonable efforts to give you credit for your User Content if Coveti uses it, you agree that such credit is not mandatory and your permission for us to use your User Content is not contingent upon such credit being given or any fees being paid to you.
You also understand that by granting us permission to use your User Content, you are at least 18 years of age, and release Coveti and its affiliates, their employees and officers, and any third-party services that use your User Content from any and all claims, actions or proceedings of any kind, and from any and all damages, losses, costs, and expenses, including reasonable attorney’s fees and expenses relating to or arising out of the use of your User Content as contemplated by this license. Thanks again and please contact us at firstname.lastname@example.org if you have any questions.
If you choose to pay for your order using a payment card with a currency-denominated account that is different from the currency you are paying in; your payment card will be charged in the payment currency at the foreign exchange rate applied by your relevant payment card provider or bank at the time of processing your order. Your international payment card provider or bank will determine the foreign exchange rate and may add an additional processing or administration charge which you will be liable to pay.
Please be advised that currently, coveti.com is not offering COD as we implemented strict security measures ensuring the confidentiality of all our customer’s online payments please refer to our payment security to understand how secure to shop with coveti.com
Coveti is PCI DSS compliant ( which refers to the technical and operational standards that businesses must follow to ensure that credit card data provided by cardholders is protected) all transactions on coveti.com are processed by a secure online payment gateway that encrypts your card details before it is transmitted over the Internet to the payment gateway. We ensure our customers that coveti.com does not store any credit card details for security reasons. Also, our secure online payment gateway is fully PCI DSS compliance with an enhanced security layer that provides an unparalleled level of data security to our customers shopping at coveti.com. together with our payment gateway, we have an unrivaled Heuristic Fraud Detection engine that provides an unprecedented level of risk detection to ensure an extra protection layer for our customers shopping with us. For more information about our security policy click here
Anything related to your order, use of the Websites or these Terms and Conditions are governed by English law. The courts of England shall have exclusive jurisdiction over any dispute or claim relating to these Terms and Conditions.
I understand and agree with the “Terms and Conditions of Use and Service”.
We hold the right to may change these Terms and Conditions at any time. If any clause of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that clause shall be deemed severable from the Terms and Conditions and shall not affect the validity and enforceability of the remainder of these Terms and Conditions which shall continue to have full force and effect.
We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any clause of these Terms and Conditions.
Coveti.com reserves the right to amend, remove or vary the Website, any page of the Website, any Content on the Website, or any service offered on the Website at any time and without notice