Cecilie Bahnsen
Cecilie Bahnsen
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Frequently asked questions
Is Coveti authentic?
Yes. We operate a closed 'Protocol Network'. Every item is sourced directly from verified boutiques and brand distributors. We offer a 100% Money Back Authenticity Guarantee.
Do I have to pay customs duties?
For USA Clients, Coveti covers the majority of duties. For other regions, shipments are generally Delivered Duty Unpaid (DDU).
How do I cancel a Private Client Sourcing request?
Requests made via our Private Client Concierge can be cancelled before the deposit is paid. Once a deposit is secured, the sourcing process is final and non-refundable.
How do I know my Coveti pieces are authentic?
Every piece is verified by our authentication team before it ships, with provenance documented where available.
Can a Coveti stylist help me choose?
Yes — our personal stylists offer complimentary one-to-one appointments, virtual or in person, across occasionwear, bridal and everyday luxury.
Do prices include duties and taxes?
Duties and taxes are calculated at checkout for your destination, so there are no surprises on delivery.
Can a Coveti stylist help me choose Clothing?
Yes — our personal stylists offer complimentary one-to-one appointments to help you select clothing, virtual or in person.
Can you source a sold-out Clothing piece or size?
Often, yes — through our Blind Network we can locate sold-out clothing styles and sizes, usually within 7–14 days.
Can a Coveti stylist help me choose Dresses?
Yes — our personal stylists offer complimentary one-to-one appointments to help you select dresses, virtual or in person.
Can you source a sold-out Dresses piece or size?
Often, yes — through our Blind Network we can locate sold-out dresses styles and sizes, usually within 7–14 days.
Can a Coveti stylist help me choose Tops?
Yes — our personal stylists offer complimentary one-to-one appointments to help you select tops, virtual or in person.
Can you source a sold-out Tops piece or size?
Often, yes — through our Blind Network we can locate sold-out tops styles and sizes, usually within 7–14 days.
Can a Coveti stylist help me choose Jackets?
Yes — our personal stylists offer complimentary one-to-one appointments to help you select jackets, virtual or in person.
Can you source a sold-out Jackets piece or size?
Often, yes — through our Blind Network we can locate sold-out jackets styles and sizes, usually within 7–14 days.
Can a Coveti stylist help me choose Skirts?
Yes — our personal stylists offer complimentary one-to-one appointments to help you select skirts, virtual or in person.
Can you source a sold-out Skirts piece or size?
Often, yes — through our Blind Network we can locate sold-out skirts styles and sizes, usually within 7–14 days.
How are items sourced and how long does it take?
Source through Blind Network — typically 7–14 days.