Suzanne Kalan
Suzanne Kalan
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Frequently asked questions
Is Coveti authentic?
Yes. We operate a closed 'Protocol Network'. Every item is sourced directly from verified boutiques and brand distributors. We offer a 100% Money Back Authenticity Guarantee.
Do I have to pay customs duties?
Coveti ships every order Delivered Duty Unpaid (DDU): import duties and taxes are not included in the price and are paid to the courier on delivery.
How do I cancel a Private Client Sourcing request?
Requests made via our Private Client Concierge can be cancelled before the deposit is paid. Once a deposit is secured, the sourcing process is final and non-refundable.
How do I know my Coveti pieces are authentic?
Every piece is verified by our authentication team before it ships, with provenance documented where available.
Can a Coveti stylist help me choose?
Yes — our personal stylists offer complimentary one-to-one appointments, virtual or in person, across occasionwear, bridal and everyday luxury.
Do prices include duties and taxes?
Duties and taxes are calculated at checkout for your destination, so there are no surprises on delivery.
Do your fine jewellery pieces come with certification?
Where applicable, fine jewellery ships with the house or gemological certification, and our team can confirm specifics before purchase.
How are items sourced and how long does it take?
Source through Blind Network — typically 7–14 days.