Johanna Ortiz

Yes. We operate a closed 'Protocol Network'. Every item is sourced directly from verified boutiques and brand distributors. We offer a 100% Money Back Authenticity Guarantee.

For USA Clients, Coveti covers the majority of duties. For other regions, shipments are generally Delivered Duty Unpaid (DDU).

Requests made via our Private Client Concierge can be cancelled before the deposit is paid. Once a deposit is secured, the sourcing process is final and non-refundable.

Every piece is verified by our authentication team before it ships, with provenance documented where available.

Yes — our personal stylists offer complimentary one-to-one appointments, virtual or in person, across occasionwear, bridal and everyday luxury.

Duties and taxes are calculated at checkout for your destination, so there are no surprises on delivery.

Where applicable, fine jewellery ships with the house or gemological certification, and our team can confirm specifics before purchase.

Yes — our personal stylists offer complimentary one-to-one appointments to help you select bags, virtual or in person.

Often, yes — through our Blind Network we can locate sold-out bags styles and sizes, usually within 7–14 days.

Yes — our personal stylists offer complimentary one-to-one appointments to help you select accessories, virtual or in person.

Often, yes — through our Blind Network we can locate sold-out accessories styles and sizes, usually within 7–14 days.

Source through Blind Network — typically 7–14 days.